If you are interested in any items from Lunalae or Dragonfly's websites that aren't stocked at Pole Werk, feel free to shoot an email to info@polewerk.ca to request a custom order. Please indicate the style with colour and size attributes.

Custom orders are offered on a pre-payment/pre-order basis. A Shopify draft order will be sent to customers only if items of interest are in stock on the manufacturer's wholesale portal.

No, the store closure discount only applies to merchandise currently in stock. Items as part of a custom order will priced at retail.

This depends on the vendor. Pole Werk will let customers know on a case-by-case basis to set expectations.

The entire order will be dispatched when all items arrive at Pole Werk.

Nope! You can order one piece if you'd like. Lunalae and Dragonfly each make it easy for Pole Werk to be able to accommodate custom retail orders.

No, there is no guarantee that custom orders can be fulfilled. As the store is closing, there must be enough customer interest to meet the suppliers' minimum order quantity. Customers will be informed of the outcome once a decision has been made.

Pole Werk is closing and custom orders will not be eligible for refund or exchange.

Custom orders with an order value of $150 and over are eligible for free shipping. If a purchase total falls below the threshold, Pole Werk's standard shipping fee ($15) will apply.

Yes, absolutely!

Custom orders can only be placed on Lunalae and Dragonfly pieces

Pole Werk has always offered custom orders but this service was never openly advertised till August 2023. Every custom order that's gone ahead has always been fulfilled without a hitch.