Regular priced items are eligible for returns within 30 days of purchase. Items must be unused with the original tags attached. Please take care when trying on your items at home, particularly the shorts. Underwear is a must!

The following are a final sale and will not be eligible for refund or exchange:

• All sale items and items purchased with a discount code
• Socks
• Dry Hands grip
• Gift cards

Customers are responsible for all return shipping costs. If you would like to make a return, please email info@polewerk.ca.

We offer free shipping anywhere in Canada on all orders that are $150 and over.* Please allow up to two business days for order processing. Orders are shipped out Monday through Friday from Toronto.

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Due to the COVID-19 pandemic, orders will be processed once a week and parcels will be brought to the post office on either Tuesday or Wednesday evenings. We advise that you place your order by Monday night to avoid waiting a full week until the next processing cycle.

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*Excludes remote areas of Canada. We will contact you if additional fees apply.

Pole Werk strives to ensure that your order arrives within a reasonable timeframe. However, we cannot be held liable for delayed or lost shipments. Customers whose parcels are returned to Pole Werk due to incomplete or erroneous shipping information are required to remit an additional $30 to have the order reshipped to the correct address. Should the customer opt to return the order instead of paying for the charge, Pole Werk will apply a $15 return shipping fee against the refund. 

For any questions about your shipment, please email info@polewerk.ca.